* Due to COVID shipping may be delayed
You can always contact us for any question at info@xtrajumbo.com.
Damages and
issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and issue a refund or reissue the product.
Exchanges
No Exchanges
Refunds
No refunds unless the order is damaged
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
SHIPPING
POLICY
Orders will be processed within 3-5 business days of purchase ( unless they are made to order) .
Select your shipping speed upon checkout
Orders are not shipped on weekends or holidays.
Once your order ships, you will receive an email confirmation with tracking information to the email address used to place the order.
Please check your spam folder if for any reason you did not receive an email.
USPS Parcel Select Ground: 2-8 days*
USPS First Class Package/Mail: 1-3 days*
USPS Parcel Select: 2-8 days*
USPS Priority Mail: 1-3 days*
USPS Priority Mail Express: Overnight*
Please contact: info@xtrajumbo.com or ayanna@xtrajumbo.com if your order arrives damaged
︎Please Recycle! ︎
︎All Packing Material is Recyclable︎
︎All Packing Material is Recyclable︎